Return & Refund Policy
Effective Date: 15th October, 2024
At Vividshire, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the conditions under which you may return products and request refunds.
1. Returns
Eligibility for Returns
You have 7 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Items such as [non-returnable items like undergarments, perishable goods, personalized products] are not eligible for return.
Steps to Initiate a Return
- Contact our customer service team at [Insert Email] or [Insert Phone Number] to request a return authorization.
- Provide your order number and details of the item(s) you wish to return.
- Once your return is authorized, you will receive instructions on how to ship the product back to us.
Return Shipping Costs
Customers are responsible for paying the shipping costs associated with returning an item unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).
Shipping costs are non-refundable.
2. Refunds
Refund Eligibility
Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
If your return is approved, we will initiate a refund to your original method of payment within 15 business days.
Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
Partial Refunds
In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Non-Refundable Items
- Gift cards
- Downloadable software products
- Sale or clearance items
3. Exchanges
If you need to exchange an item for the same product (e.g., a different size or color), contact us at [Insert Email]. Once your returned item is received and inspected, we will process your exchange. Exchanges are subject to product availability.
4. Defective or Damaged Products
If you received a damaged or defective product, please contact us immediately at [Insert Email] with details and photos of the damage. We will either provide a replacement or issue a full refund at no cost to you.
5. Late or Missing Refunds
- Check your bank account or credit card statement again.
- Contact your credit card company; it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- By email: info@vividshire.co.uk
- By visiting this page on our website: https://vividshire.co.uk/
